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Orthopaedic Frequently Asked Questions

Our Orthopaedic Surgeons do utilise the various “Gap Cover” systems offered by the various Private Health Insurance providers. However, our surgeons fees are above the level paid by this level of reimbursement and therefore you will be out of pocket for your surgical procedure. Our experienced secretarial staff can give you an estimate over the phone of the costs involved here which would then be confirmed in writing via financial consent at the time of booking your procedure.

No, we do not have physiotherapists within our building. Generally if physiotherapy is required a referral will be given to you to see a physiotherapist close to your home or work place.

We do not perform xrays in our building, however our rooms are within the grounds of Knox Private Hospital who have a large xray department. Xrays, including CT scans, bone scans, ultrasound and MRI scans can be performed through the hospital xray centre. It is usual practice that general xrays are performed at the time of your consultation, if they are required, so that you do not need to come back for a further appointment for general xray results. However, ultrasound, CT and MRI scanning require appointments to be made post your investigation and therefore you are required to return to see the surgeon for the results of these tests.

If your referring doctor has requested that you have an xray prior to your consultation with us it is important that you have this done. If you have had xrays performed previously then it would be beneficial to bring these to the consultation with you. However, if you do not have any xrays of the injury in question and have not been asked to have any done then xrays can be arranged once you have seen the doctor for your orthopaedic consultation.

Our orthopaedic surgeons are happy to see Workcover or TAC patients. However consultations will need to be paid in full at the time of the consultation by the patient and claimed back through work cover or TAC by the patient. We do not bill Workcover or TAC directly for patient consultations.

Workcover Patients need to bring:

  • Insurance company handling the claim
  • Claim number and date of injury (if known)TAC patients need to bring:
  • TAC claim number and date of accident

If we do not have enough information to successfully send the account for your consultation to either Workcover or TAC you will be responsible for the payment of the account at the time of consultation.

All of our Orthopaedic Surgeons are more than happy to treat Veterans. Just remember to bring your Gold card with you at the time of consultation. No fees will be incurred by you as DVA will be billed directly.

Our Hand Therapist is also able to see Veterans and all accounts are claimed through DVA as well.

We do require payment of the consultation fee at the time of your appointment. All of our Orthopaedic Surgeons charge the Australian Medical Association recommended fee. If you are on a pension or Health Care Card our fees will be reduced, however, you will still be out of pocket for the consultation. We are able to electronically lodge your account directly with Medicare from our rooms, your refund being deposited directly into your bank account within 48 hours.

Our Hand Therapist also requires payment at the time of consultation. Although this is not claimable through Medicare you are able to claim her account through your private health insurance extras cover.

Please contact the reception staff if you require more information in regards to our fee schedule.

If you are seeing one of the Orthopaedic Surgeons then you will require a referral from your GP or referring specialist.

If you are seeing our Hand Therapist, then a referral is optional, however it would be beneficial.

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